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Privacy Policy
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This Privacy Policy explains how Copperhead Plumbing LLC (“Copperhead Plumbing,” “we,” “us,” or “our”) collects, uses, discloses, retains, and otherwise processes personal information when you interact with us or use our services.
This Privacy Policy applies when you:
- visit copperhead-plumbing.com or another website that links to this Privacy Policy
- request a quote, book an appointment, or submit a website form
- contact us by phone, email, text message, live chat, or chatbot
- subscribe to our emails, text messages, blog updates, or other communications
- interact with our advertisements or marketing
- otherwise communicate or engage with Copperhead Plumbing
When you use our website, we may also collect information through cookies, pixels, analytics tools, advertising technologies, session-recording technologies, form-processing tools, and call-tracking technologies. These technologies may collect information about your device, browser, website activity, interactions with pages and forms, advertising activity, and communications with us. The specific technologies we use and their purposes are explained in this Privacy Policy.
This Privacy Policy also explains your choices regarding cookies and targeted advertising, how you may exercise applicable privacy rights, and how to contact us with a privacy request.
If you have questions about this Privacy Policy or our privacy practices, contact us at service@copperhead-plumbing.com.
SUMMARY OF KEY POINTS
This section summarizes important information about how Copperhead Plumbing collects, uses, and shares personal information. The sections below provide more detail.
What personal information do we collect?
We may collect information you provide directly, such as your name, phone number, email address, service address, appointment details, form submissions, and communication preferences. We may also automatically collect device, browser, IP address, website usage, advertising, and interaction data when you use our website.
Do we collect sensitive personal information?
We do not intentionally collect sensitive personal information through our website unless it is reasonably necessary to provide a requested service or required by law.
Do third-party service providers collect or receive information?
Yes. We use third-party service providers that may collect or receive information when you interact with our website or advertising. These may include Google Analytics, Google Ads, Google Tag Manager, Microsoft Clarity, Meta advertising technologies, website form-processing tools, and ServiceTitan for call tracking and dynamic number insertion. Below are additional details about these providers, the information they collect, and their purposes.
Do we use website analytics and session-recording technologies?
Yes. We may use analytics tools to understand website traffic and performance. We also use Microsoft Clarity, which may record website sessions and interactions such as mouse movements, clicks, scrolling, navigation, and interactions with website content. The provider masks certain sensitive form-field content.
Do we use advertising and remarketing technologies?
Yes. We may use Google Ads, Meta advertising technologies, and similar tools to measure advertising performance, understand conversions, and deliver or measure targeted or remarketing advertisements where permitted and based on your consent choices.
How do we use cookies and similar technologies?
We use cookies, pixels, tags, and similar technologies for website functionality, analytics, advertising, conversion measurement, and call tracking. Where required, we control non-essential technologies through our cookie and consent settings.
How do we use your information?
We use personal information to respond to service requests, schedule and provide plumbing services, communicate with customers, operate and improve our website, understand website usage, measure advertising performance, manage marketing communications, prevent misuse, and comply with applicable legal obligations.
Do we sell or share personal information?
We do not sell personal information for money. Certain disclosures to advertising and analytics providers may qualify as a “sale,” “sharing,” or use for targeted advertising under some state privacy laws. Where applicable, you may opt out through our Do Not Sell or Share My Personal Information or privacy-preferences mechanism.
What privacy rights may you have?
Depending on where you live and which privacy laws apply to Copperhead Plumbing, you may have rights to request access to, correction of, deletion of, or a copy of your personal information and to opt out of certain targeted advertising, sale, or sharing of personal information.
How can you submit a privacy request?
You may submit a privacy request by emailing service@copperhead-plumbing.com or by using any privacy-request mechanism provided on our website. We will verify and respond to applicable requests within the period required by law, generally within 45 days where that timeframe applies.
Can you change your cookie and advertising choices?
Yes. You may use our cookie or privacy-preferences controls to manage non-essential analytics and advertising technologies. Your choices may affect how Google Analytics, Google Ads, Microsoft Clarity, Meta advertising technologies, and other optional tracking tools operate.
Do we collect information from children?
We do not knowingly collect personal information from or market our services to children under 18.
How can you contact us about privacy?
For questions about this Privacy Policy or our privacy practices, contact us at service@copperhead-plumbing.com.
SMS Consent
Copperhead Plumbing LLC will collect verbal opt-ins from customers. Customers can opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. At first registration, customers will provide their phone number and be informed that they will receive text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.
WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide to Us
In Short: We collect personal information that you voluntarily provide when you request plumbing services, contact us, submit a form, schedule an appointment, communicate with our team, or otherwise interact with Copperhead Plumbing.
Depending on how you interact with us, this information may include:
- name
- phone number
- email address
- service or mailing address
- appointment or service-request information
- information included in website forms
- communication and contact preferences
- information you provide by phone, email, text message, live chat, or chatbot
- other information you choose to provide in connection with a service request
Please provide accurate, up-to-date information when submitting a request or communicating with us.
Information Collected Automatically
In Short: When you visit our website, our service providers and we may automatically collect information about your device, browser, website activity, advertising interactions, and use of our online services.
This information may include:
- IP address
- browser type and browser settings
- device type and operating system
- approximate geographic location
- referring website or traffic source
- pages viewed
- dates and times of visits
- session duration
- links, buttons, and other website elements you interact with
- advertising campaign and referral information
- cookie, device, session, and similar identifiers
- diagnostic, performance, and error information
We use this information to operate the website, understand how visitors use it, measure advertising and marketing performance, attribute service inquiries to marketing sources, improve website functionality, and support our business operations.
Analytics and Tag-Management Technologies
We use Google Analytics 4 (GA4) to measure website traffic and understand how visitors interact with our website. Google Analytics may collect information such as session activity, page views, approximate location, browser and device information, traffic sources, and cookie or device identifiers.
We use Google Tag Manager (GTM) to manage and deploy website tags and integrations, including analytics, advertising, conversion-measurement, and other website technologies. Google Tag Manager helps control when these technologies are loaded based on our configuration and, where applicable, your consent choices.
Microsoft Clarity Session Recording
We use Microsoft Clarity to understand how visitors interact with our website and to identify usability or performance issues.
Clarity may collect information about website interactions such as:
- mouse movements
- clicks and taps
- scrolling
- page navigation
- window resizing
- selections
- interactions with website elements
- page structure and layout information
- device and browser information
- session and technical identifiers
Clarity uses this information to provide website analytics, heatmaps, and session-replay features. Session replay recreates website interactions based on page and interaction data rather than recording a conventional video of the visitor.
Microsoft masks content entered into input fields according to its privacy controls.
Microsoft Clarity is classified as a non-essential analytics and session-recording technology on our website. The Clarity tracking script does not load or begin collecting website interaction data until you provide the applicable consent.
If you reject or withdraw analytics or session-recording consent, Clarity remains blocked from future collection controlled by that consent setting.
Advertising and Remarketing Information
We use Google Ads and related Google advertising technologies to measure advertising performance, attribute website activity and service inquiries to advertising campaigns, and support remarketing or personalized advertising where permitted.
Depending on your consent choices and the configuration of our advertising services, these technologies may collect or receive information such as:
- pages visited
- ad clicks and interactions
- conversion events
- referral and campaign information
- cookie and advertising identifiers
- device and browser information
- IP address and approximate location
- information about whether you submitted a service request or completed another measured action
We may also use Meta advertising technologies, including the Meta Pixel, if enabled on our website, to measure advertising performance, understand conversions, and support advertising audiences. Where applicable, Meta-related advertising technologies will be activated only in accordance with the visitor’s consent choices.
Call Tracking and Dynamic Number Insertion
We use ServiceTitan for call tracking and dynamic number insertion on our website.
Dynamic number insertion may display different telephone numbers based on how a visitor reached our website. This allows us to associate telephone inquiries with advertising campaigns, referral sources, and website visits.
ServiceTitan may receive or process information such as:
- marketing or referral source
- campaign attribution information
- website visit information associated with a tracking session
- the tracking telephone number displayed
- information about a resulting telephone inquiry
- call and lead attribution information
We use this information to understand which marketing sources generate customer inquiries, connect calls with relevant marketing activity, and measure marketing performance.
Website Forms and Form Processing
When you submit a quote request, appointment request, contact form, or other website form, we collect the information you provide, such as your name, email address, phone number, service details, message, and communication preferences.
Our website and connected service-management systems may process this information so we can respond to inquiries, schedule appointments, communicate with customers, and manage requested services.
We use form information for the purposes described in this Privacy Policy. Service providers that support these functions may process the information as necessary to provide services to Copperhead Plumbing.
Cookies, Pixels, Tags, and Similar Technologies
We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to collect or store information about your interactions with our website.
These technologies may be used for:
- essential website functions
- remembering privacy and consent choices
- website analytics
- session analysis
- advertising measurement
- remarketing and targeted advertising
- conversion tracking
- campaign attribution
- call tracking
Non-essential analytics, advertising, session-recording, and similar technologies are subject to the consent controls described in this Privacy Policy and our website privacy-preferences interface.
Sensitive Personal Information
We do not intentionally request sensitive personal information through our general website forms. Please do not submit sensitive personal information unless it is reasonably necessary for the service you have requested or we specifically ask you to provide it.
Information From Third-Party Service Providers
We receive information from third-party service providers that support our website, advertising, analytics, communications, and service operations. These providers include Google through Analytics, Ads, and Tag Manager, Microsoft through Clarity, ServiceTitan through call tracking and dynamic number insertion, and other providers identified in this Privacy Policy.
If we enable Meta advertising technologies or additional advertising, analytics, or marketing platforms on our website, we will identify them in this Privacy Policy and apply the appropriate privacy and consent controls.
HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process personal information to provide plumbing services, respond to inquiries, operate and improve our website, communicate with customers, understand website usage, measure marketing performance, manage advertising and call attribution, and comply with applicable legal requirements.
We may process your information for the following purposes:
To Respond to Inquiries and Provide Services
We use personal information to respond to questions, process service requests, schedule appointments, communicate about plumbing services, provide requested services, and manage customer relationships.
This may include using your name, phone number, email address, service address, appointment information, and details you provide about the requested service.
To Communicate With You
We may use your contact information to send appointment confirmations, scheduling information, technician or dispatch updates, service-related notices, billing communications, follow-up messages, and other communications related to your request or customer relationship.
To Operate and Improve Our Website
We process website and device information to maintain website functionality, identify technical problems, understand how visitors navigate the website, evaluate page performance, and improve website content and usability.
This may include information collected through Google Analytics 4 and similar analytics technologies, subject to applicable privacy and consent controls.
To Analyze Website Interactions and User Experience
We use Microsoft Clarity, after you provide the applicable consent, to understand how visitors interact with website pages and features through analytics, heatmaps, and session replay.
We use this information to identify navigation problems, website errors, confusing page elements, and opportunities to improve website functionality and usability.
If you reject or withdraw the applicable consent, Microsoft Clarity remains blocked from future website-interaction collection controlled by that consent choice.
To Measure Advertising and Marketing Performance
We use information about website visits, referrals, advertising interactions, conversions, and service inquiries to understand how our marketing campaigns perform.
Google Ads and, where enabled, Meta advertising technologies may be used to:
- measure advertising conversions
- attribute website activity to advertising campaigns
- understand which advertisements generate inquiries
- build or measure advertising audiences
- support remarketing or personalized advertising where permitted
Advertising and personalization technologies are subject to applicable consent and privacy-choice controls.
To Attribute Calls and Service Inquiries to Marketing Sources
We use ServiceTitan call tracking and dynamic number insertion to understand which advertising campaigns, referral sources, and website visits result in telephone inquiries.
This processing allows us to connect marketing attribution information with resulting calls and evaluate the performance of our advertising and referral channels.
To Process Website Forms
We use information submitted through website forms to respond to inquiries, schedule services, provide requested information, follow up with prospective or existing customers, and manage service requests.
Our website and service providers may process this information on our behalf as necessary to transmit and manage your request.
To Send Marketing Communications
Where permitted, we may use your contact information to send promotional emails, text messages, service reminders, special offers, or other marketing communications.
You may opt out of marketing emails by using the unsubscribe link provided in the message. You may opt out of eligible text-message programs by following the opt-out instructions provided with those messages.
Opting out of marketing does not prevent us from sending communications necessary to provide requested services or manage an existing customer relationship.
To Remember and Apply Your Privacy Choices
We process information about your cookie and privacy preferences so that our website and service providers can apply your selections.
For Google technologies, consent signals may control analytics storage, advertising storage, advertising user data, and advertising personalization.
Microsoft Clarity and other non-essential tracking technologies will be configured to respect applicable consent choices.
To Prevent Fraud, Misuse, and Technical Problems
We may process technical, device, log, and account information when reasonably necessary to identify misuse, investigate suspicious activity, troubleshoot website problems, maintain system integrity, and address fraudulent or unlawful activity.
To Comply With Legal Obligations and Exercise Legal Rights
We may process and retain information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, government requests, tax or accounting requirements, or other legal obligations.
We may also process information when necessary to establish, exercise, or defend legal claims and enforce our agreements or policies.
Other Purposes
We may process information for other purposes disclosed to you when we collect it. Where required by applicable law, we will obtain consent before using personal information for a materially different purpose.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may disclose personal information to service providers and technology providers that help us operate our website, provide plumbing services, communicate with customers, analyze website activity, measure advertising performance, track calls and leads, and support our business operations.
We may disclose personal information to the following categories of recipients:
Website Analytics Providers
We use Google Analytics 4 (GA4) to understand website traffic and visitor interactions. Google may receive information such as website activity, session information, approximate geographic location, browser and device information, and analytics identifiers.
We use this information to understand how visitors find and use our website and to improve website performance and content.
Tag Management Providers
We use Google Tag Manager to manage analytics, advertising, conversion measurement, and other website technologies.
Google Tag Manager helps us control the deployment of website tags and apply consent settings to supported technologies. The information processed through individual tags depends on the specific service associated with each tag.
Session Analytics and Recording Providers
We use Microsoft Clarity for website analytics, heatmaps, and session-replay functionality after you provide the applicable consent.
Microsoft may receive website interaction information including mouse movements, clicks, scrolling, selections, page navigation, browser and device information, page structure information, and session identifiers.
Clarity uses this information to generate website analytics and recreate website interactions for session playback. Content entered into input fields is masked according to Microsoft’s privacy controls.
Microsoft Clarity is blocked until you grant the applicable analytics or session-recording consent.
Advertising and Marketing Providers
We use Google Ads and related Google advertising technologies to measure advertising performance, track conversions, attribute customer inquiries to advertising campaigns, and support remarketing or personalized advertising where permitted.
Google may receive information about website visits, advertising interactions, conversion activity, device and browser information, identifiers, and campaign or referral information.
We may also use Meta advertising technologies, including the Meta Pixel, if enabled on our website. Meta may receive website activity, advertising interactions, conversion events, browser and device information, and related identifiers for advertising measurement and audience purposes.
Where applicable, these advertising technologies are subject to consent and privacy-choice controls.
Call Tracking and Customer Service Technology Providers
We use ServiceTitan for call tracking, dynamic number insertion, customer communication, and related service-management functions.
ServiceTitan may process marketing attribution information, website referral information, tracking telephone numbers, call information, customer contact details, service-request information, and other information reasonably necessary to manage customer inquiries and service operations.
Dynamic number insertion may associate a visitor’s marketing source or campaign with a later telephone inquiry so that we can understand which marketing channels generate calls and service leads.
Website Form and Communication Providers
When you submit a website form, use live chat, send us a message, or otherwise contact us through an online feature, the information you provide may be transmitted through the technology provider that operates that feature.
These providers may process information such as your name, email address, telephone number, service address, requested service, message, and other information you voluntarily submit.
Hosting, Website, and Technical Service Providers
We may disclose information to providers that host, maintain, troubleshoot, or support our website and related systems.
These providers may process technical information, server logs, device information, account information, or other data reasonably necessary to provide their services.
Professional and Business Service Providers
We may disclose personal information to accountants, attorneys, insurers, consultants, payment processors, software providers, or other professional and business service providers when reasonably necessary to operate our business, complete transactions, receive professional advice, or comply with legal obligations.
Legal and Regulatory Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
- comply with applicable law, regulation, legal process, subpoena, or court order
- respond to a lawful request from a government or regulatory authority
- investigate fraud, misuse, or unlawful activity
- enforce our agreements, policies, or legal rights
- establish, exercise, or defend legal claims
- protect the rights, property, or legitimate interests of Copperhead Plumbing, our customers, or others
Business Transfers
We may disclose or transfer personal information as part of, or during negotiations concerning, a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other transaction involving all or part of our business.
Sale, Sharing, and Targeted Advertising
We do not sell personal information for money.
However, advertising cookies, pixels, and similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under certain state privacy laws, depending on the technology used and the applicable law.
Where applicable, you may opt out through our Do Not Sell or Share My Personal Information or Your Privacy Choices mechanism and through other legally recognized preference signals where required.
We describe these rights and how to exercise them in the Your California and Florida Privacy Rights section below.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide and manage our services, maintain business records, resolve disputes, and comply with applicable legal, tax, accounting, and regulatory requirements.
The length of time we retain information depends on the type of information, why we collected it, our operational needs, applicable legal requirements, and the retention settings of the service providers we use.
Customer and Service Information
Information associated with service inquiries, appointments, customer communications, completed plumbing work, invoices, payments, warranties, and other customer records may be retained for as long as reasonably necessary to manage the customer relationship, maintain service and business records, address warranty or service questions, resolve disputes, and satisfy applicable legal or accounting requirements.
Website Form and Communication Information
We may retain information submitted through website forms, email, text messages, chat, or other communication methods for as long as needed to respond to the inquiry, schedule or provide services, maintain customer records, follow up on a request, or comply with applicable recordkeeping requirements.
Google Analytics Information
Google Analytics 4 event-level information is retained according to the retention settings configured for our Google Analytics property.
Google provides configurable retention periods for certain event-level and user-level Analytics data. Some aggregated reporting information may remain available separately from event-level data depending on Google’s systems and settings.
We periodically review our Analytics settings and retain this information only for as long as reasonably necessary for website measurement, performance analysis, and marketing attribution.
Microsoft Clarity Information
Microsoft Clarity retains different categories of analytics and session-replay information for different periods.
Standard session playback data is generally retained by Microsoft for 30 days. Certain favorited, labeled, sampled, heatmap, or aggregated interaction information may be retained for longer periods under Microsoft’s current retention practices.
We use Clarity information for website analytics, troubleshooting, usability analysis, and related website-improvement purposes.
Advertising and Marketing Information
Information processed through Google Ads, Meta advertising technologies where enabled, and other marketing platforms may be retained according to our account settings, applicable consent choices, and the provider’s retention practices.
We retain marketing and campaign-attribution information only for as long as reasonably necessary to evaluate advertising performance, manage campaigns, understand lead sources, and satisfy applicable business or legal requirements.
Call Tracking and ServiceTitan Information
We may retain call-tracking, dynamic-number-insertion, customer, appointment, and service information processed through ServiceTitan for as long as reasonably necessary to manage service inquiries, customer relationships, marketing attribution, business records, and applicable operational or legal requirements.
ServiceTitan may also retain information according to its contractual terms and applicable data-retention practices.
Consent and Privacy Preference Records
We may retain records of your cookie choices, privacy preferences, opt-out requests, consent status, and privacy-rights requests for as long as reasonably necessary to apply your choices, demonstrate compliance with applicable requirements, and maintain an accurate record of your request.
Deletion and Anonymization
When personal information is no longer reasonably necessary for the purpose for which it was collected and no legal or business requirement requires continued retention, we may delete, anonymize, or otherwise remove it from active use.
Some information may remain temporarily in backups, archives, fraud-prevention records, transaction records, or systems maintained for legal, accounting, dispute-resolution, or technical purposes. We do not use such information for unrelated purposes while it remains subject to those retention requirements.
If you submit a valid deletion request under an applicable privacy law, we will process the request subject to legal exceptions that permit or require us to retain certain information.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: Our website and plumbing services are intended for adults. We do not knowingly collect personal information directly from children under 18 for marketing or service-request purposes.
Copperhead Plumbing does not knowingly solicit personal information from children or direct its marketing to children under 18.
Our plumbing services are generally requested by property owners, tenants, property managers, businesses, or other adults authorized to request service.
If we learn that we have collected personal information directly from a child under 18 without appropriate authorization, we will take reasonable steps to delete or otherwise appropriately handle that information.
Federal law provides additional protections for children under 13. We do not knowingly collect personal information online from children under 13 in circumstances that would require parental consent under the Children’s Online Privacy Protection Act.
If you are a parent or legal guardian and believe that a child has provided personal information to us through our website, please contact us at service@copperhead-plumbing.com so that we can review the request and take appropriate action.
COOKIES, TRACKING TECHNOLOGIES, AND CONSENT CHOICES
We use cookies, pixels, tags, scripts, and similar technologies for website functionality, analytics, advertising measurement, session analysis, campaign attribution, and call tracking. Non-essential tracking technologies are controlled according to your privacy and consent choices.
Cookies and Similar Technologies
Cookies and similar technologies may help us remember your privacy preferences, understand website activity, measure advertising performance, identify referral sources, and improve our website.
Strictly necessary technologies may operate where needed to provide website functionality or remember your privacy choices. Non-essential analytics, advertising, and session-recording technologies are controlled through our consent settings.
Google Analytics and Google Ads
We use Google Analytics 4 and Google Ads for website analytics, advertising measurement, conversion tracking, and campaign attribution.
We use Google Consent Mode v2 to communicate your consent choices to supported Google technologies. The applicable consent signals include analytics storage, advertising storage, advertising user data, and advertising personalization.
Our consent configuration prevents Google Analytics and Google Ads tracking from activating until you provide the applicable consent. If you reject analytics or advertising consent, the corresponding Google technologies remain restricted according to your choice.
Microsoft Clarity
We use Microsoft Clarity for website analytics, heatmaps, and session-replay functionality.
Clarity may process interactions such as mouse movements, clicks, scrolling, navigation, selections, and interactions with website elements.
Microsoft Clarity is treated as a non-essential analytics and session-recording technology. The Clarity tracking script does not load or begin collecting website interaction data until you provide the applicable consent.
Meta Pixel and PixelYourSite
Where enabled on our website, Meta Pixel and PixelYourSite may be used for advertising measurement, conversion tracking, attribution, and related marketing functions.
Non-essential Meta Pixel, PixelYourSite, and related advertising or analytics tracking is blocked until you provide the applicable consent. If you reject or withdraw that consent, the corresponding tracking technologies remain disabled or restricted according to your privacy choice.
Your Cookie and Tracking Choices
Our cookie or privacy-preference controls allow you to accept, reject, or customize applicable categories of non-essential tracking.
You may change or withdraw your choices later through our Your Privacy Choices, Cookie Settings, or equivalent preference control.
Rejecting non-essential tracking does not prevent you from using the basic functions of our website.
Do Not Sell or Share My Personal Information
Certain advertising technologies may involve disclosures that qualify as a “sale,” “sharing,” or targeted advertising under applicable state privacy laws.
Where applicable, you may opt out through our Do Not Sell or Share My Personal Information or Your Privacy Choices mechanism.
Where required by applicable law, we also recognize qualifying Global Privacy Control signals as described in the Browser Privacy Signals and Do Not Track section of this Privacy Policy.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: Depending on where you live and which privacy laws apply to Copperhead Plumbing, you may have rights concerning the personal information we collect, use, disclose, sell, share, or otherwise process.
You may also have choices regarding marketing communications, cookies, analytics, session-recording technologies, and advertising technologies.
Marketing Communications
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
You may opt out of eligible marketing text messages by following the opt-out instructions included in those messages, such as replying STOP where applicable.
Even after you opt out of marketing communications, we may continue to send service-related communications concerning appointments, service requests, billing, customer support, or other non-marketing matters.
YOUR CALIFORNIA AND FLORIDA PRIVACY RIGHTS
Depending on your state of residence, the personal information involved, and whether the applicable privacy law applies to Copperhead Plumbing, you may have some or all of the following rights.
Right to Know and Access
You may have the right to request confirmation of whether we process personal information about you and to request information about:
- the categories of personal information we collect
- the sources from which the information was collected
- the purposes for collecting or using the information
- the categories of third parties to whom information is disclosed
- the categories of personal information sold or shared, where applicable
- specific pieces of personal information we maintain about you, where required by law
Right to Correct
You may have the right to request correction of inaccurate personal information that we maintain about you.
Right to Delete
You may have the right to request deletion of personal information we collected from or about you.
We may retain information when permitted or required by law, including information reasonably necessary to complete transactions, provide requested services, maintain business and warranty records, detect fraud, exercise legal rights, comply with legal obligations, or satisfy another applicable exception.
Right to Data Portability
Where applicable, you may request a copy of certain personal information in a portable and, where technically feasible, readily usable format.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
We do not sell personal information in exchange for money.
However, certain disclosures involving advertising cookies, pixels, identifiers, and similar technologies may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable state privacy laws.
Where these rights apply, you may opt out by using the Do Not Sell or Share My Personal Information or Your Privacy Choices link available on our website.
Your opt-out choice will be applied to advertising and other technologies covered by the applicable request.
Global Privacy Control
Where required by applicable law, we recognize qualifying browser-based opt-out preference signals, including **Global Privacy Control (GPC)**, as requests to opt out of the sale or sharing of personal information associated with the browser or device sending the signal.
If you use GPC, you do not need to submit a separate browser-based sale or sharing opt-out request for that browser where the signal is legally required to be honored.
Right to Limit Certain Uses of Sensitive Personal Information
Where applicable, you may request a copy of certain personal information in a portable and, where technically feasible, readily usable format.
Right to Opt Out of Certain Profiling
Where applicable, you may have the right to opt out of certain profiling conducted in furtherance of decisions that produce legal or similarly significant effects.
Copperhead Plumbing does not use website tracking technologies to make automated decisions concerning eligibility for employment, credit, housing, insurance, or similar legally significant opportunities.
Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising a privacy right provided by applicable law.
For example, where prohibited by law, we will not deny services, charge a different price, or provide a different level of service solely because you exercised an applicable privacy right.
California Residents
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Copperhead Plumbing and your personal information, California residents may have rights to:
- know and access personal information
- request deletion
- request correction
- obtain information about categories of sources, purposes, and recipients
- opt out of the sale or sharing of personal information
- limit certain uses and disclosures of sensitive personal information where applicable
- use an authorized agent to make certain requests
- exercise their rights without unlawful discrimination
California residents may also use a qualifying Global Privacy Control signal to communicate an applicable sale or sharing opt-out preference.
Florida Residents
If the Florida Digital Bill of Rights applies to Copperhead Plumbing and the processing involved, Florida consumers may have rights to:
- confirm whether personal data is being processed and access that data
- correct inaccuracies
- request deletion
- obtain a portable copy of certain personal data
- opt out of targeted advertising
- opt out of the sale of personal data
- opt out of certain profiling
- exercise other rights provided by applicable Florida law
The Florida Digital Bill of Rights applies only to businesses that meet its statutory coverage requirements. Nothing in this Privacy Policy is intended to state that Copperhead Plumbing is subject to a law when its statutory applicability requirements are not met.
How to Submit a Privacy Rights Request
You may submit a privacy request by emailing:
[service@copperhead-plumbing.com](mailto:service@copperhead-plumbing.com)
Please include enough information for us to understand your request and reasonably verify your identity when required.
You may also exercise applicable advertising sale/share opt-out rights through the Do Not Sell or Share My Personal Information or Your Privacy Choices mechanism on our website.
We will use information submitted for verification only as permitted in connection with processing the privacy request.
Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit certain privacy requests on your behalf.
We may request evidence that the agent has authority to act for you and may ask you to verify your identity or confirm the authorization directly where permitted.
Response Time
We will respond to verified privacy requests within the period required by applicable law.
For qualifying California requests to know, delete, or correct, the applicable response period is generally 45 calendar days, subject to a permitted extension of up to an additional 45 days when required procedures are followed.
California sale or sharing opt-out requests must be processed as soon as feasibly possible and, where the CCPA applies, no later than 15 business days.
Where the Florida Digital Bill of Rights applies, qualifying consumer requests generally must be answered within 45 days. That period may be extended once by an additional 15 days when reasonably necessary and when notice of the extension is provided within the initial response period.
Appeals
Where applicable law provides a right to appeal a decision concerning a privacy request, you may submit an appeal using the same privacy contact method identified above and clearly state that you are appealing a privacy-rights decision.
Where the Florida Digital Bill of Rights applies, a response to an appeal must generally be provided within 60 days.
Changes to Your Cookie and Tracking Preferences
You may use our Your Privacy Choices or cookie-preference controls to review or change consent choices relating to non-essential analytics, advertising, and session-recording technologies.
Changing your preferences will apply to future processing controlled through those settings. It may not automatically delete information collected before the preference was changed where retention is otherwise permitted by law.
BROWSER PRIVACY SIGNALS AND DO NOT TRACK
In Short: We recognize legally required browser-based privacy preference signals, including Global Privacy Control where applicable. Traditional Do Not Track signals may be treated differently because they do not necessarily communicate the same legally recognized opt-out request.
Global Privacy Control
Global Privacy Control, or GPC, is a browser-based privacy signal that allows a visitor to communicate a request to opt out of certain sales or sharing of personal information.
Where applicable law requires us to recognize GPC, we will treat a qualifying GPC signal as a request to opt out of the sale or sharing of personal information associated with the browser or device transmitting the signal.
When we detect a qualifying GPC signal, we apply the applicable opt-out preference to covered advertising, tracking, and data-sharing technologies.
A GPC signal generally applies to the browser or device from which it is transmitted. If you use another browser or device, you may need to enable the signal separately on that browser or device.
Do Not Track Signals
Some web browsers provide a Do Not Track (DNT) setting that sends a signal indicating that the user does not want certain online activity tracked.
DNT is different from Global Privacy Control. A DNT signal does not necessarily constitute a legally recognized request to opt out of the sale or sharing of personal information.
We therefore may not respond to traditional DNT signals unless applicable law requires us to do so.
This does not affect our obligation to recognize qualifying Global Privacy Control signals or other legally required opt-out preference signals where applicable.
Cookie and Privacy Preference Controls
You may also manage non-essential analytics, advertising, and session-recording technologies through our Your Privacy Choices or cookie-preference controls.
These controls let you accept or reject applicable categories of non-essential tracking technologies and change your preferences later.
Where applicable, we will communicate your privacy choices to supported analytics, advertising, and session-recording technologies so they operate according to your selected preferences.
For more information about opting out of sale, sharing, targeted advertising, or certain tracking activities, see the Your California and Florida Privacy Rights section above.
DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes. We may update this Privacy Policy to reflect changes in our privacy practices, website technologies, service providers, legal requirements, or business operations.
We may revise this Privacy Policy from time to time, including when we:
- add, remove, or change analytics, advertising, session-recording, call-tracking, or other website technologies
- change the categories of personal information we collect or process
- change how or why personal information is used
- change the service providers or third parties with whom information is disclosed
- update our cookie, consent, or privacy-choice practices
- modify the methods available for exercising privacy rights
- respond to changes in applicable privacy laws or regulatory requirements
Where required by applicable law, we will review and update this Privacy Policy at least annually.
The date shown as “Last Updated” at the top of this Privacy Policy indicates when the notice was most recently revised.
If we make material changes to this Privacy Policy, we may provide notice by posting the revised policy prominently on our website, displaying an additional website notice, updating our consent or privacy-preference interface, or using another method appropriate to the nature of the change and applicable legal requirements.
Changes will become effective when stated in the revised Privacy Policy or as otherwise required by applicable law.
We encourage you to review this Privacy Policy periodically to understand our current privacy practices and choices available to you.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions about this Privacy Policy, our privacy practices, the personal information we process, or your privacy rights, you may contact us using the information below.
You may also use the email address below to submit an applicable request to access, correct, delete, or obtain a copy of your personal information or to exercise another privacy right described in this Privacy Policy.
Copperhead Plumbing LLC
9250 Belvedere Rd, Unit 111,
West Palm Beach, FL 33411
Email: service@copperhead-plumbing.com
Phone: (561) 440-6758
When submitting a privacy-rights request, please provide enough information for us to understand your request and, where required, reasonably verify your identity.
We respond to applicable verified privacy requests within the time required by applicable law, as described in the Your California and Florida Privacy Rights section above.
For choices involving advertising cookies, sale or sharing, targeted advertising, analytics, or other non-essential tracking technologies, you may also use the Your Privacy Choices or Do Not Sell or Share My Personal Information mechanism available on our website.